Our Turnaround Time

Have you left your party planning to the last minute? Are you rushed to get your Christmas greetings mailed on time? Macaroon endeavors to turn your order around quickly and efficiently, and provides you with a range of delivery options.

The complete turnaround time then depends on which delivery option you have selected. 

Collection

Johannesburg residents have the option of collecting their order from our offices in Greenside. WE WILL NOTIFY YOU BY EMAIL WHEN YOUR ORDER IS READY FOR COLLECTION, but as a general rule, during our current busy season of November, orders will be ready for collection within 5 to 6 full working days.

You will receive an email when your order is ready to be collected and this will include Collection address.

Door-to-Door Courier

An order sent using our private courier service will take an additional working day to reach you, and Macaroon will also prioritise the urgent courier orders so that production turnaround time will be roughly 8 working days duwing our busy month of November, meaning that the total turnaround time will be 8 working days.

These parcels will be delivered directly to your door.

There is NO courier charge on orders over the value of R1000 and R800 courier charge on orders under the value of R1000.

You will be sent a tracking number from Macaroon and will be able to call DPE Couriers with this tracking number at any time to locate your parcel.

South African Post Office

Unfortunately, due to the current postage strike in South Africa and the possible termination of the services offered by the South African Post Office , Macaroon is currently unable to offer the regular postal service as an option.
We trust our door-to-door Courier Company implicitly and, while we understand that it is a slightly more expensive option, we do not make any mark up on their courier fee.
If, however, you are able to source a private courier company of your own that will give you a better rate, we are happy to package your order ready for your own courier company to collect (choose the collection option on check-out). However, we cannot take responsibility for your parcel once it has left Macaroon's premises with a private courier company other than our own.