Please read through our FAQ's to find common problems and solutions:
As such, as a general rule, we do not make design or colour changes to the ranges offered online. However, if there is a small tweak that you would like, please email the request to [email protected] and we will let you know if it is possible or not.
Macaroon welcomes corporate orders and can look at incorporating your corporate logo on to our products.
For quotes on large orders and to investigate corporate options, please email [email protected]
Macaroon is an online template-based company and we pride ourselves in designing contemporary design ranges for every Season. As such, Macaroon does not take bespoke design requests. All of our designers' time is spent designing more Macaroon templates that for in to the overall look and feel of our company and can be loaded online to be personalised by you, our Macarooners.
Macaroon uses PayU Business - one of the world's largest payment providers, boating the most reliable payment systems on the internet. Their products are designed for today's online world: simple, secure and innovative, ensuring that Macaroon can safely accept payments online. Your transactions are protected with their robust double firewall, SSL encryption and 3D Secure.
On checkout, you can select from three payment methods:
1) Credit card payments - we accept Visa, Mastercard and American Express cards
2) Instant EFT via most major South African banks
Macaroon welcomes international orders and would love to Macaroon the globe.
Production time takes 5 working days and international delivery will be at least 10 working days, resulting in a total turnaround time of approximately two weeks.
International orders all need to be sent via courier. Tracking numbers will be sent on dispatch for you to track your order.
Please feel free to email [email protected] with any tracking queries.
Your waybill number, tracking details and Courier IT contact details will be sent to you via email and SMS when your parcel is dispatched.
Pargo is a convenient logistics solution that lets you collect your parcels at Pargo parcel points throughout the country when it suits you best. No more missed deliveries. No more sitting at home waiting for your delivery.
How it works in 4 steps:
- Shop and choose a Pargo parcel point when checking out.
- Delivery will be done to your chosen Pargo parcel point.
- You’ll receive an email/sms when your parcel arrives at the Pargo parcel point.
- Collect it when it suits you best!
About Pargo parcel points
The pick-up points have set up at trusted South African retail chains like Freshstop at Caltex, Vee’s Video, Waltons and 7Eleven. You can collect your parcel 24/7 and are not reliant on the business hours of the courier or post office anymore.
Parcels are stored in a secure area. The complete delivery process is supported by the latest IT system so you can track your parcel online.